Privacy & Cookie Policy
Terms of Use of Our Website
If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use,
which together with our privacy policy govern GMT Pointing Specialists Ltd's relationship with you in relation to this website.
The term 'GMT Pointing Specialists Ltd', 'GMT', 'I', 'us', 'our' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- All images contained within this website are the sole property of GMT Pointing Specialists Ltd and may not be reproduced or distributed in any format without prior consent.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- You may not create a link to this website from another website or document without GMT's prior written consent.
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
If you have any queries regarding our terms of use, please contact us: glenn@gmtpointingspecialistsltd.co.uk.
PRIVACY POLICY
We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.
We collect, use and are responsible for certain personal information about you. When we do so we are subject to the General Data Protection Regulation, which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
Key Terms
It would be helpful to start by explaining some key terms used in this policy:
| We, us, our | GMT Pointing Specialists Ltd |
| Our data privacy manager | Glenn Thomson |
| Personal information | Any information relating to an identified or identifiable individual |
| Special category personal information | Personal information revealing racial or ethnic origin, political opinions, religious
beliefs, philosophical beliefs or trade union membership Genetic and biometric data Data concerning health, sex life or sexual orientation |
Personal information we collect about you
We may collect and use the following personal information about you:
- your name and contact information, including email address, telephone number and where applicable, company details
- information to enable us to check and verify your identity
- billing and transaction information
- your contact history
- information to enable us to undertake credit or other financial checks on you
- information about how you use our website, IT, communication and other systems
This personal information is required to provide services to you. If you do not provide personal information we ask for, it may delay or prevent us from providing services to you.
How your personal information is collected
We collect most of this personal information directly from you—in person, by telephone, or email and/or via our website. However, we may also collect information:
- from publicly accessible sources, eg Companies House;
- directly from a third party, eg: credit reference agencies;
- our official social media, including, but not limited to, Facebook and Youtube;
- contact e-forms
- from cookies on our website - for more information on our use of cookies, please see our cookies policy
How and why we use your personal information
Under data protection law, we can only use your personal information if we have a proper reason for doing so, eg:
- to comply with our legal and regulatory obligations;
- for the performance of our contract with you or to take steps at your request before entering into a contract;
- for our legitimate interests or those of a third party; or
- where you have given consent
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.
The table below explains what we use (process) your personal information for and our reasons for doing so:
| What we use your personal information for | Our Reasons |
|---|---|
| To provide services to you or present our services to you | For the performance of our contract with you or to take steps at your request before entering into a contract |
| To prevent and detect fraud against you | For our legitimate interests or those of a third party, ie to minimise fraud that could be damaging for us and for you |
| Conducting checks to identify our customers and verify their identity Screening for financial and other sanctions or embargoes Other processing necessary to comply with professional, legal and regulatory obligations that apply to our business, eg under health and safety regulation or rules issued by our professional regulator |
To comply with our legal and regulatory obligations |
| Gathering and providing information required by or relating to audits, enquiries or investigations by regulatory bodies | To comply with our legal and regulatory obligations |
| Ensuring business policies are adhered to, eg policies covering security and internet use | For our legitimate interests or those of a third party, ie to make sure we are following our own internal procedures so we can deliver the best service to you |
| Operational reasons, such as improving efficiency, training and quality control | For our legitimate interests or those of a third party, ie to be as efficient as we can so we can deliver the best service for you at the best price |
| Ensuring the confidentiality of commercially sensitive information | For our legitimate interests or those of a third party, ie to protect trade secrets and other commercially valuable information To comply with our legal and regulatory obligations |
| Statistical analysis to help us manage our business, eg in relation to our financial performance, customer base, product range or other efficiency measures | For our legitimate interests or those of a third party, ie to be as efficient as we can so we can deliver the best service for you at the best price |
| Preventing unauthorised access and modifications to systems | For our legitimate interests or those of a third party, ie to prevent and detect criminal activity that could be damaging for us and for you To comply with our legal and regulatory obligations |
| Updating customer records | For the performance of our contract with you or to take steps at your request before entering into a
contract To comply with our legal and regulatory obligations For our legitimate interests or those of a third party, eg making sure that we can keep in touch with our customers about existing orders and new products |
| Statutory returns | To comply with our legal and regulatory obligations |
| Ensuring safe working practices, staff administration and assessments | To comply with our legal and regulatory obligations For our legitimate interests or those of a third party, eg to make sure we are following our own internal procedures and working efficiently so we can deliver the best service to you |
| Credit reference checks via external credit reference agencies | For our legitimate interests or those of a third party, ie to ensure our customers are likely to be able to pay for our products and services |
| External audits and quality checks, and the audit of our accounts | For our legitimate interests or a those of a third party, ie to maintain our accreditations so
we can demonstrate we operate at the highest standards To comply with our legal and regulatory obligations |
Who we share your personal information with
We routinely share personal information with:
- third parties we use to help deliver our services to you, eg payment service providers and email marketing service providers;
- other third parties we use to help us run our business, eg website hosts;
- credit reference agencies;
- our insurers and brokers;
- our bank
We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers relating to ensure they can only use your personal information to provide services to us and to you. We may also share personal information with external auditors, eg in relation to the audit of our accounts.
We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.
We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. Usually, information will be anonymised but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.
We will not share your personal information with any other third party.
Where your personal information is held
Information may be held at our offices, third party agencies, service providers, representatives and agents as described above (see above: ‘Who we share your personal information with’).
Some of these third parties may be based outside the European Economic Area. For more information, including on how we safeguard your personal information when this occurs, see below: ‘Transferring your personal information out of the EEA’.
How long your personal information will be kept
We will keep your personal information while you have an account with us or we are providing services to you. Thereafter, we will keep your personal information for as long as is necessary:
- to respond to any questions, complaints or claims made by you or on your behalf;
- to show that we treated you fairly;
- to keep records required by law.
We will not retain your personal information for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of personal information.
Transferring your personal information out of the EEA
To deliver services to you, it is sometimes necessary for us to share your personal information outside the European Economic Area (EEA), eg:
- with your and our service providers located outside the EEA;
- if you are based outside the EEA;
- where there is an international dimension to the services we are providing to you
These transfers are subject to special rules under European and UK data protection law.
These non-EEA countries do not have the same data protection laws as the United Kingdom and EEA. We will, however, ensure the transfer complies with data protection law and all personal information will be secure. Our standard practice is to use standard data protection contract clauses that have been approved by the European Commission.
Your Rights
You have the following rights, which you can exercise free of charge:
| Access | The right to be provided with a copy of your personal information (the right of access) |
| Rectification | The right to require us to correct any mistakes in your personal information |
| To be forgotten | The right to require us to delete your personal information-in certain situations |
| Restriction of processing | The right to require us to restrict processing of your personal information—in certain circumstances, eg if you contest the accuracy of the data |
| Data portability | The right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party-in certain situations |
| To object | The right to object: - at any time to your personal information being processed for direct marketing (including profiling); - in certain other situations to our continued processing of your personal information, eg processing carried out for the purpose of our legitimate interests. |
| Not to be subject to automated individual decision-making | The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you |
For further information on each of those rights, including the circumstances in which they apply, please contact us or see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
- email, or write to our data privacy manager - see below: ‘How to contact us’; and
- let us have enough information to identify you;
- let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
- let us know what right you want to exercise and the information to which your request relates
Keeping your personal information secure
We have appropriate security measures to prevent personal information from being accidentally lost, or used or accessed unlawfully. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
How to complain
We hope that our data privacy manager(s) can resolve any query or concern you may raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns or telephone: 0303 123 1113.
Changes to this Privacy Policy
This privacy notice was published on 18th May 2018 and last updated on 18th May 2018.
We may change this privacy notice from time to time - when we do we will inform you via our website or other means of contact such as email.
How to contact us
Please contact our data privacy manager by post, email or telephone if you have any questions about this privacy policy or the information we hold about you.
Our contact details are shown below:
| Our Contact Details | Our data privacy manager(s) contact details |
|---|---|
| GMT Pointing Specialists Limited Meadow House Brookhill Way Buckley CH7 3NP Email: glenn@gmtpointingspecialistsltd.co.uk Tel: 01244 550 359 |
Mr Glenn Thomson GMT Pointing Specialists Limited Meadow House Brookhill Way Buckley CH7 3NP Email: glenn@gmtpointingspecialistsltd.co.uk Tel: 01244 550 359 |
Do you need any extra help?
If you would like this notice in another format (for example audio, large print, braille) please contact us (see ‘How to contact us’ above).
Cookies in Use on this Site
By using our websites (through any device) you agree that this Cookie Policy applies to that use in addition to any other terms and conditions which may apply.We reserve the right to make changes to our Cookie Policy. Any such changes shall appear here and become effective immediately. Your continued use of our website is taken as meaning that you agree to our Policy and any such changes.
Our website uses cookies, as almost all websites do, to help provide you with the best experience we can.
Cookies are small text files that are placed on your computer or mobile phone when you browse websites. Our cookies help us to provide interactive features to make our website work as you'd expect, remember your settings during and between visits, improve the speed/security of the site, allow you to share pages with social networks like Facebook and providing us with information to help us continually improve our website. Tracking is anonymous - we do not use cookies to collect any personally identifiable or sensitive information.
Granting us permission to use cookies
If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies, we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.Visitor Statistics Cookies
We use Google Analytics to compile visitor statistics such as how many people have visited our website, how they reached us (eg. from what search engine), what type of technology they are using (e.g. Mac or Windows, how long they spend on the site, what pages they look at etc. This helps us to continuously improve our website by helping us to identify which areas of our site are popular and which may need improvement. This helps to improve our overall service and to focus our advertising. No personal data is collected from this source. Data collected is anonymous, stored and retained within the Google Analytics app for a period of 26 months after which it will be automatically deleted, however this will reset on new activity should you revisit the site again thereafter.Turning Cookies Off
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies, however, doing so will likely limit the functionality of our's and a large proportion of the world's websites. It may be that your concerns around cookies relate to so called "spyware" but we do not use or condone such invasive tactics. Remember, Cookies are a standard part of web design and most are harmless. If you still have concerns, rather than turn them off, you may find using anti-spyware software would achieve the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies by visiting this site: www.allaboutcookies.orgIf you have any queries regarding our terms, privacy or cookie policy, please contact us: glenn@gmtpointingspecialistsltd.co.uk